These terms and conditions constitute a legal contract between Hi Knox Company (hereinafter referred to as “the Company”) and its customers, and apply to all transactions conducted through the website or through the Company’s showrooms. By using the website or purchasing from the Company, you agree to these terms.

1. Definitions

– Customer: Refers to any natural or legal person who orders fabrics from the Company.

– Fabrics: Refers to the products displayed and sold by Hi Knox Company, including all types of fabrics manufactured and prepared by the Company.

2. Orders and Purchase Process

– Customers can place purchase orders via the website or by visiting the authorized showrooms.

– Completing the purchase process is considered acceptance of the prices, descriptions, and quantities available on the website or showroom.

– The Company reserves the right to cancel any order that does not meet the conditions or if circumstances prevent execution.

3. Shipping and Delivery

– Shipping is made to the addresses specified by the customer, and the estimated delivery time is approximate and subject to change according to shipping conditions.

– The customer is responsible for ensuring the accuracy of the shipping address, and the Company disclaims any responsibility for delays or errors in delivery resulting from inaccurate addresses.

4. Return and Exchange Policy

– The customer may request a return or exchange of fabrics in case of a manufacturing defect or if the product does not match the description, within 7 days starting from the date of receipt.

– Returned fabrics must be unused and in their original condition, with the invoice or purchase receipt.

5. Company Obligations

– The company is committed to providing products that comply with the announced standard specifications and guarantees products free of defects that may affect normal use.

– The company disclaims responsibility for any damage or harm resulting from misuse by the customer.

6. Disclaimer

– The website and services are provided “as is” and “as available.” The company is not responsible for any technical malfunctions or viruses that may affect the use of the website or service.

– The company is not liable for any delay in order delivery in cases of force majeure or circumstances beyond control.

7. Amendments to Terms and Conditions

– The company reserves the right to modify these terms and conditions at any time, and continued use of the website or making purchases after any modification constitutes implicit acceptance of the amended terms.

8. Governing Law and Dispute Resolution

– These terms and conditions are governed by and interpreted in accordance with the laws in force in the Arab Republic of Egypt.

– Any dispute arising from or related to these terms and conditions shall be resolved before the competent Egyptian courts.

By using or purchasing from Hi Knox Company, the customer is considered to have agreed to these terms and conditions and the privacy policy.